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We partner with trusted suppliers worldwide to fulfill orders. Here’s what to expect:
Processing Time: 3–7 business days (suppliers prepare and ship orders).
Delivery: 5–14 business days to the U.S. via standard shipping (e.g., USPS, FedEx).
Delays: Occasionally, customs, holidays, or supplier shortages may delay orders. We’ll notify you if delays exceed 14 days.
Tracking: You’ll receive a tracking number via email once shipped.
Eligibility:
Defective/Damaged Items: Contact us within 7 days of delivery with photos.
Wrong Items: Notify us within 3 days of delivery.
Process:
Email info@thetoukan.com with your order number, photos, and issue description.
We’ll work with the supplier to approve your return.
If approved:
Refund: Issued as store credit or to your original payment method (minus shipping fees).
Replacement: Free reshipment (if stock allows).
Return Shipping: You may need to ship the item back to the supplier (we’ll provide a label if required).
Non-Refundable Items:
Customized products (e.g., engraved jewelry) unless damaged.
Final sale items (clearly marked).
Lost in Transit: Contact us after 15 business days. We’ll work with the supplier to reship or refund.
Stolen After Delivery: File a report with local authorities and contact your shipping carrier. We’re not liable for porch theft.
Supplier Inventory: Products may sell out quickly. We update our site regularly, but occasional stock errors can occur.
Address Errors: Double-check your shipping details. Wrong addresses may require a reshipment fee.
Contact: info@thetoukan.com
